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Privacy Statement
All personal information we collect about you is collected, used and disclosed by us in accordance with our Privacy Statement which is available at Privacy Statement or by calling us through your relationship manager or Westpac representative. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You do not have to provide us with any personal information but, if you don't, we may not be able to process an application or a request for a product or service.
Notifications
IMPORTANT: The security of your data and the data of your customers is critically important to us. We are continually reviewing and implementing greater technology security measures to ensure your data is protected.
On the 14th of January 2025, we will implement new security infrastructure to further protect your data and ensure the availability of the Westpac/Qvalent services.
It is important that you review Continuous Security Improvements 2024-2025 as you may be required to make changes to your integration as a result.
Merchant Choice Routing (MCR) Online
MCR Online is now available and as a user you have the ability to set up rules and to route online payments either through Mastercard, Visa or Eftpos. Please note, that this feature can only be enabled on the following Quickstream modules: REST API, QuickBatch, QuickGateway and QuickTerminal. Please speak to your Relationship Manager for more information and how to enable this feature.
Reminder - Be alert of scammers impersonating WestpacWestpac will never send you a link that directly opens our sign in page, or any links requesting your personal or financial information. This includes users' names, passwords and security banking codes (sent via SMS, email or other).
Westpac will never ask you to install software that allows us to connect to your device or sign into your online accounts with remote access software on your device.
For more information visit https://www.westpac.com.au/hoaxemails. Before accessing emails or the Internet, always ensure your computer has up-to-date security software. Find tips to protect yourself and avoid scams and viruses at https://www.westpac.com.au/security.
Holiday Processing (Australia)
25 December 2024 (Christmas Day), 26 December 2024 (Boxing Day) are national public holidays
- Transaction settlement for these days will be held over until 27 December 2024
- Recurring payments due on these days will be held over until 27 December 2024
01 January 2025 (New Years Day) is a national public holiday
- Transaction settlement for this date will be held over until 02 January 2025
- Recurring payments due on this date will be held over until 02 January 2025
Holiday Processing (New Zealand)
25 December 2024 (Christmas Day), 26 December 2024 (Boxing Day) are national public holidays
- Transaction settlement for these days will be held over until 27 December 2024
- Recurring payments due on these days will be held over until 27 December 2024
01 January 2025 (New Year's Day), 02 January 2025 (Day after New Year's) are national public holidays
- Transaction settlement for these days will be held over until 03 January 2025
- Recurring payments due on these days will be held over until 03 January 2025